How to Set up a Live Chat on WordPress

If you’re into the web business, you must provide your customers and visitors an easier way to connect with you and your business. One of the most effective and quick ways to make a connection with customers is to set up a live chat on your website. Live chat can be used to answer customer queries, interact with visitors, provide support for products and services, and more. All in all, live chat helps in increasing customer satisfaction, which can result in increased sales. In this article, we will be learning how we can set up a live chat in WordPress. And to make things easier, we will be using a WordPress plugin and not mess with coding.

Set up a Live Chat on WordPress

First of all, install and activate the LiveChat plugin from the WordPress plugin directory. The plugin is absolutely free and is as straight as its name.

LiveChat-WordPress-Plugin

Upon activating the plugin, you need to head over to LiveChat > Settings for further configuration.

LiveChat - Settings

Now, if you’re using the plugin for the first time, you need to create a new LiveChat account first. Fill in the required fields and you’ll be good to go.

Create a LiveChat account

After creating your account in LiveChat, you can either sign in to the web application or get the desktop app for further customization.

Sign-in-to-web-application

In this tutorial, I’ve signed in to the web application and here, you will be provided with a bunch of tutorials on how you can use the plugin. The LiveChat plugin also allows you to get the visitors’ details.

You can now visit your website to see the plugin in action. Your visitors will first have to enter their name and email address before starting the chat with you.

website preview

We hope this article helped you set up a live chat on WordPress.

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