Sunil Bajracharya is a computer engineer from Tribhuvan University. He is currently working for Access Keys. He used to provide support for AccessPress Themes products. He also provided general and technical support and was the support lead. And currently, he works with plugin development for the same company and develops free and premium plugins. He talked about the power of support and product ratings focusing the support team members and entrepreneurs at WordCamp Kathmandu 2017. We got to have a little one-on-one talk session with him at the same event.
How did you first start with WordPress?
I must say that joining WordPress was never really intentional for me. I accidentally ended up here. I was in search of a job after finishing my education (B.E.). I researched and submitted my C.V. to nearly every online job portals in Nepal. Finally, I got a call from Access Keys and I’ve been with the team ever since. I was not familiar with the WordPress sector when I first joined. But my company helped me learn more about WordPress and I started working with it.
You’ve worked as a Support Engineer and now you’re a Plugin Developer. Which one do you like better?
I feel that being a Support Engineer is much better. As a Plugin Developer, you are likely to be focused on only one thing. You have to work on only one thing for around 3 months. And doing the same thing for so many days makes you feel a little monotonous and frustrated. On the other hand as a support engineer, you get to talk to people. You meet different clients and each day is like a whole new day. So that’s why I think being in support is fun but I also need to progress and for that, I need to develop. Also, I am a computer engineer and I have to make the most out of it.
What do you like most about WordCamps?
It’s the networking. You get to know a lot of different people here. We work in a small office every day and don’t get to meet so many WordPress enthusiasts too often. So, WordCamps basically bring all the WordPressers together under one roof and that’s what I like the most.
What do you hope attendees will take away from your talk/workshop?
What I’ve seen is that many companies overlook the fact of having a dedicated support team. That is why I am going to talk about why you need a support team and how you can grow your business with the support team. I will also be talking about how to get product ratings. So I hope, through my talk, people will realize the importance of support team in their company and how they can get use the ratings to have a positive impact on their products.
Why do you think it is important to give back to the community?
Because it gives so much back to me. I had no idea about what WordPress was before starting it. I only knew some programming and stuff. But slowly, I started working with WordPress and now I am here because of it. WordPress gives everyone a part of it and helps everyone grow. That’s why I think it’s important to give back to the community.
What’s your go-to source for anything WordPress?
It’s WordPress Codex. There is everything you need to know about getting started with WordPress. I first watch a few online video tutorials and I get a general idea of taking some references. But my main source is WordPress Codex.
What advice would you give to a new WordPress user?
It’s super easy, just have patience. You might feel a little hard at the beginning but have patience. There is an abundance of online tutorials out there to help you with anything WordPress. Once you get the concept, it’s very easy. So, give it a try.
What are your thoughts on the WordPress community of Nepal?
I think it’s not fully developed but it is growing and it’s good. There are so many WordPress enthusiasts promoting the WordPress platform and the community is getting bigger every year. It feels good to see that everyone in the community is equally passionate about WordPress.
What can we find you doing when you’re not WordPressing?
Apart from WordPressing, I love playing guitar. I really like trying new things. I love blogging and hanging out with my friends too.